How Can We Help?
Get the support you need to maximize your success with BabyKong. Our expert team is here to help you every step of the way.
Popular: API authentication, case processing, integration setup, compliance requirements
Support Channels
Choose the support option that works best for you. We're here to help 24/7.
Live Chat
Get instant help from our support team. Available 24/7 for all customers.
Phone Support
Speak directly with our healthcare arbitration experts for complex issues.
Email Support
Detailed assistance for non-urgent inquiries and documentation requests.
Self-Service Resources
Find answers quickly with our comprehensive documentation and resources.
Frequently Asked Questions
Quick answers to common questions about BabyKong.
How quickly can we implement BabyKong?
Most organizations complete full implementation within 30 days. Our dedicated success team guides you through each phase, from initial setup to production deployment. Simple integrations can be operational in as little as one week.
Is BabyKong HIPAA compliant?
Yes, BabyKong is fully HIPAA compliant with Business Associate Agreements available for all customers. Our H33.ai quantum-resistant security ensures PHI never exists in plaintext, exceeding HIPAA requirements with zero-knowledge processing and blockchain audit trails.
What EHR systems does BabyKong integrate with?
BabyKong integrates with all major EHR systems including Epic, Cerner, Allscripts, athenahealth, and NextGen. We also provide a comprehensive REST API for custom integrations with any system that can make HTTP requests.
How accurate is the AI arbitration engine?
BabyKong achieves 96.8% accuracy in arbitration decisions, validated against thousands of expert human arbitrator decisions. The AI continuously learns and improves, with human oversight available for complex cases requiring special consideration.
What kind of support do you provide?
We provide 24/7 support through live chat, phone, and email. Every customer gets a dedicated success manager during implementation and ongoing access to our support team. We also offer comprehensive documentation, video tutorials, and a community forum.
Training & Certification
Become a BabyKong expert with our comprehensive training programs.
Basic Training
Essential training for new users covering core features and basic workflows.
- • 4-hour online course
- • Interactive exercises
- • Completion certificate
Advanced Certification
Deep dive into advanced features, integrations, and optimization strategies.
- • 16-hour course
- • Hands-on projects
- • Professional certification
Custom Training
Tailored training programs designed for your organization's specific needs.
- • Onsite or virtual
- • Role-specific content
- • Team workshops
Need Immediate Assistance?
Our support team is standing by to help you succeed with BabyKong. Contact us now for expert assistance.